We want you to be completely satisfied with your purchase so we offer a full refund for any products that are returned to us within 30 days from the date you receive your order, as long as items are unused, fully resalable and in their original packaging.

If your item is faulty contact us on +44 (0)7501 489736 or shop@thecraftroom.uk and we’ll arrange for a replacement to be sent out to you as quickly as possible.

If choosing to return an item, we would kindly ask that you please include a copy of your invoice along with a written reason for the return to help us improve our service. Postage of returns when the item is not faulty will be at your cost.

Our address for returns is:
The Craft Room

Cemetery Rd,
Silverdale,
Newcastle-under-Lyme,
Newcastle
ST5 6SH

Who can I contact if there’s a problem with my order?

If you have any problems with your order please don’t hesitate to contact us via email at shop@thecraftroom.uk. We aim to respond to all email queries within one working day. If you would prefer to call us you can reach us between 10am-4pm Monday-Sunday on +44 (0)7501 489736 and we’ll be happy to help.