Shipping policy

All orders are processed within 2 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates (United Kingdome)

Shipping charges for your order will be calculated and displayed at checkout.

Shipping option	Estimated delivery time	Price
Under 1Kg	1 to 2 business days (Express)	£3.90
1Kg to 2Kg	1 to 2 business days (Express)	£5.40
2Kg to 5Kg	1 to 2 business days (Express)	£7.10
5Kg to 10Kg	1 to 2 business days (Express)	£7.18
10Kg to 15Kg	1 to 2 business days (Express)	£11.17

Shipping option	Estimated delivery time	Price
Under 1Kg	2 to 5 business days (Standard)	£3.10
1Kg to 2Kg	2 to 5 business days (Standard)	£4.60
2Kg to 5Kg	2 to 5 business days (Standard)	£6.10
5Kg to 10Kg	2 to 5 business days (Standard)	£6.18
10Kg to 15Kg	2 to 5 business days (Standard)	£9.48

In-store pickup

You can skip the shipping fees with free local pickup at our Store]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are on our website under Contact information. Please have your order confirmation email with you when you come.

International Shipping

We DO NOT offer international shipping.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at shop@thecraftroom.uk with your name and order number, and we will look into it for you.